Kevin C. Halaburda
216-272-1324
Career Summary
Information Technology Business/Process Analyst with nearly
9 years of experience in technical communications, business analysis, and
process improvement. Outstanding analytical and problem-solving capabilities.
Demonstrated effective written and oral communications. Skilled in maintaining
positive customer relationships while working to resolve problems.
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IT
Project Management |
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Client Needs Analysis and Requirements Definition |
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Business Process Definition and Improvement |
·
Process Measurement / Metrics Analysis |
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·
Technical Writing and Communication |
·
IT Project Document Design |
|
·
Systems Development Life Cycle Analysis and Improvement |
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Application Development Document Design |
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OracleAS Portal and Html Web Page Design |
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End-User Document Design |
Professional Experience
RADCOM, INC. –
Consultant (2008)
Served as lead document architect for client project
as directed by management.
·
Led the development and design of over 40 pages of
two Standard Operating Procedures manuals for client’s collaborative medical/pharmaceutical
practice.
4TECHWORK
–
Locally-based information technology staffing firm. Defined and developed
software release life cycle process and non-functional business requirements
for client’s (National City Corporation) vendor software development
collaboration in a team setting.
AMTRUST BANK –
Locally-based financial institution with over $18B in
assets. Formerly, Ohio Savings Bank.
Documentation
Specialist II (2005-2008), Documentation Specialist I (2004-2005)
Served as technical communications expert and in
additional roles as directed by IT management.
·
Served as Project Manager and lead client liaison
for development, design, and publication of enterprise’s mission-critical application
documentation.
·
Led the design, development, and testing of over two
dozen intranet web pages in Oracle Portal for IT division as part of
enterprise-wide initiative.
·
Acted as lead document designer for enterprise-wide
IT project resource utilization and demand planning application implementation.
Designed, created, and published Project Manager, Application Manager, and
graphical End-User guides.
·
Tracked, analyzed, and reported IT application and
network availability metrics relative to established Service Level Agreements
for senior management review.
SAPPHIRE TECHNOLOGIES –
Fourth-largest information technology staffing company in the
PIONEER-STANDARD
ELECTRONICS, INC.
–
Distributor of computer systems and services. Currently known as
Agilysys, Inc.
Process Analyst (2000-2003), Quality Coordinator (1999-2000)
Identified
and implemented process changes to improve business operations. Served as
certified quality auditor and wrote work instructions and procedures in
accordance with ISO 9002, QS 9000, and established internal quality standards.
·
Directed
publication process for company-wide business process documentation.
·
Designed
and maintained company-wide intranet business documentation system, reducing
publishing costs associated with over 400 hard copy Quality Management System
manuals.
·
Created
Human Resources operations manual designed for ISO 9002 compliance.
Education / Training
Master of Business Administration, expected 2011
Prerequisite Business Undergraduate Coursework Completed, May 2008
Bachelor of Arts in English, 1999
·
UTC/WEDD
Technical Communications Classes, 1999-2000
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ISO/QS
9000 Internal Quality Auditor certificate, 2001
Other Training
·
Business
Process Analysis and Design, ASPE Technology, December 2006
·
Project
Management Fundamentals, TSG
·
OracleAS
Portal 10g R2 Build Corporate
Portals,
Affiliations / Activities
·
Senior
Member, Society for Technical Communication, over 10 years of involvement
·
Board
of Directors,
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FCC-licensed
amateur radio operator since 1991, hold Advanced Class license